Collector - who is it? The essence and nuances of the profession
Currently, many people take money from lenders, using borrowed funds in an effort to solve their material problems. However, due to various circumstances, not all borrowers can timely repay a debt. Anyone who takes a loan needs to know that delaying payments without prior notice can lead to a meeting with collectors. Many have heard about the existence of collection firms, but they have a vague idea about their activities. Therefore, the question: "Collector - who is it? And what is included in the professional duties of this person?" very, very relevant in the current realities. In this article we will try to answer it.
Scope of collectors
So, the collector is an employee of the company engaged in the recovery of overdue loans. The work of the collector imposes on the person the duties of an intermediary between the creditor and the debtor. This specialist performs a set of specific actions aimed at returning the debt.
At present, the question: "Who is this collector?" You can accurately answer that this is a representative of a fairly popular profession in our country. Due to the growing number of outstanding loans, the services of such specialists are becoming increasingly important. The activities of these people can bring benefits to creditors and collection firms.
The debt collection services are used by banks that have issued loans to borrowers; stores that sell goods in installments; Citizens experiencing difficulties in returning money on a debt receipt. But most often financial institutions use the help of collection firms.
The history of the profession
People who collect debts existed in our country even in ancient times. They were called to collect tribute from the population, intended Kiev princes, and later the Golden Horde.
"Collectors" of that time worked on behalf of the current government and always had a document confirming their authority. In this document, the exact amount to be paid was written in black and white.
Tax collectors in those days often behaved aggressively and committed illegal acts. Debt collection often turned into a real knockout from the population.
By the way, even today, if you ask ordinary people in the street what they think of collectors, some people will draw in their imagination a threat to a strong fellow who is really taken to be a criminal authority. However, nowadays just such “professionals” are few, mostly agencies try to follow the letter of the law.
The work of a debt collector includes the following job duties:
- Providing debtors with the necessary information.
- Negotiating for payment of debt on loans.
- Calculation of customer debt.
- Preparation of documentation for the transfer of cases to court.
- Preparation of reporting documentation for borrowers who have not paid their debts on time.
- Consultation of clients and employees of the collection company on debt repayment issues.
A professional collector is a specialist who is able to offer the debtor various economic solutions to his problem.He can become for his client a kind of consultant in financial matters.
There are quite a few people who want to occupy vacancies in collection firms today. The demand for this profession has now led to the fact that applicants for the position of collector when applying for a job are carefully selected.
Previously, former firms or law enforcement officers who were able to demonstrate aggression while collecting debt often took jobs in such firms. Currently, the requirements for collectors have changed dramatically.
The main condition is the presence of a certain higher education: in the field of economics, finance or law. Priority in employment are those people who have experience in these areas, associated with the return of debts to creditors. However, quite often there are cases when people with a diploma of a psychologist or even a teacher are involved in collecting activities.
Specialists in the collection of overdue debts should have information about the rules of accounting in Russia, to study the law on the work of collectors, regulating their labor activities.
Also, applicants for this position need a computer skills, ability to work with various databases, knowledge of the basics of psychology.
Intermediaries between creditors and debtors need to have a number of certain qualities:
- They should be able to work in a team with other people.
- Be mobile and ready for frequent business travelers.
- Collectors need to have communication skills, demonstrate flexibility in communicating with debtors, while achieving the goal to clearly follow the chosen course and letter of the law.
- Intermediaries should behave politely and tactfully with borrowers, under no circumstances should they allow themselves to be hostile towards them.
The main stages of work
The sole purpose and main duty of the employees of collection firms is to recover the debt from the borrower. The sooner the debt returns to the creditors, the higher the chance of the collector to receive his commission.
At the initial stage of working with debtors, the intermediary collects information about them in the databases accessible to him.
The first stage of work involves communication with the debtor at the level most convenient for him and includes the following methods:
- Phone calls and messages to the number of the loan debtor.
- Emails to the debtor's mail.
- Regular letters addressed personally to the borrower.
At this stage, the essence of the collector’s work comes down to preventing leakage of information about the debtor. The borrower’s debt must be informed only by the debt recovery specialist, the collection agency and the lender.
If the first stage of work does not bring positive results, the collector is entitled to proceed to the second. Now experts can influence the debtor by the following methods:
- Collectors call for work and home to the borrower who has not repaid the loan.
- Send letters to the working email.
- Personally meet with the borrower at his place of residence, work or leisure
At this stage of their work, employees of collection firms are obliged to adhere to the restrictions prescribed by law on personal data.
The third stage of work consists in the preparation of materials for debt collection through judicial bodies.Legal support for this is provided by qualified lawyers. After the announcement of the verdict of the court, the collectors, together with the bailiffs, begin to search, arrest and sell the property of people who have not managed to return the money to creditors.
Thus, as you may have noticed, the representatives of the profession in question are no goons, they have no right to threaten with physical violence and other unsightly things. Yes, sometimes they put some pressure, but this is their job. Moreover, the best collectors are those who are able to find the right and tactful approach to any debtor. Such experts are always in the price, their services are in demand, they have a good commission. By the way, their work is not as sweet as it may seem at first glance, because it is based on communication with people. And people, as you know, are different ...
So, collectors identify four groups of borrowers with whom they have to work directly:
- Lovers cry, who complain about their lives and blame others for their problems.
- People who are in debt to such an extent that they cannot solve this problem on their own.
- Deceivers, when applying for a loan pursuing selfish ends.
- Borrowers experiencing temporary financial difficulties and ready to compromise.
Law on the work of collectors
On January 1, 2017, a law restricting the rights of collectors entered into force in the Russian Federation. It is designed to protect the rights of Russian citizens and prevent the illegal activities of some collection agencies.
According to the norms established by law, only agencies included in the State Register of the bailiff service can carry out work on collecting debts from the population. Unregistered companies and individuals who voluntarily engage in collection activities face certain fines or criminal prosecution.
New rules for the work of collectors regulate the forms of interaction between the intermediary and the debtor. A law affecting all aspects of such activities is intended to protect the population of our country from manifestations of authoritarianism and heartlessness on the part of debt collectors.
Valid forms of interaction
Collectors have the right to use certain ways of communicating with persons who are in arrears in loans:
- Personal communication.
- Negotiations on the phone.
The collector has no right without prior consent to transfer information about the defaulter to other organizations. Collectors of debts without the consent of the debtor is prohibited to communicate with third parties (colleagues, neighbors, etc.).
Professionals engaged in this type of activity are allowed to contact the people they need only at the time prescribed by law (on working days from 8:00 to 22:00, on weekends from 9:00 to 22:00). They can personally communicate with the borrower no more than once a week and call him no more than twice.
According to this law, children, borrowers who are in hospitals and people with disabilities of the 1st group are spared from communicating with representatives of collection agencies.
The new law on collectors prohibits claimants from applying threats, psychological pressure or physical pressure when dealing with people who are in arrears.
The debt collector does not have the right to overstate the real amount of the borrower's debt; he must display in writing only reliable information about the debt.
To never ask the question: "Who is this collector?", Citizens need to comply with all the conditions specified in the loan agreement and pay the loan in due time.
Pros and cons of the profession
Work collector has its positive and negative sides. The advantages of this profession are considered to be the possibility of fruitful work in a team and the presence of a creative component in the activity.
Despite the fact that the communication of collectors with customers proceeds according to a pre-planned scenario, each specific situation can be filled with its own unique character.
The work of these professionals involves frequent trips to meet with debtors in their territory. Collectors are constantly learning, learning from their colleagues, mastering the nuances necessary for working with people.
The minus of the profession is the stressful nature of such work. Debt collection specialists often have to listen to insults and see tears of debtors who are unable to pay debts to creditors in a timely manner.
Sometimes there are cases when the work of the collector (reviews of borrowers indicate this fact) awakens negative qualities in the representatives of this profession.
At present, it is not possible to obtain an appropriate education: such specialists are simply not trained in any higher educational institution.If you want to work as a collector, stop your choice on professions from economics, law and pedagogy.
Although there are special courses at collection agencies that provide an opportunity for those who wish to undergo specialized training and subsequently conduct collection activities.
Working as a collector, a person discovers in himself positive qualities that may be useful to him later in life. The accumulated knowledge base may allow specialists at the end of their career to change their occupation and take on any job related to finance and direct sales.
Instead of conclusion
so, to the question: "Collector - who is this?" You can answer as follows: this is an ordinary person whose professional duties consist in explaining to the borrowers the negative aspects of their behavior. Such specialists are obliged to find a way out of the current situation that suits both parties to the conflict.
You should not be afraid of these people and avoid communicating with them. Sometimes, without establishing contact with the collectors, it is difficult to solve their monetary problems peacefully.
If overdue debt collection specialists exceed their authority and show aggression, borrowers have the right to stop communicating with them and ask the police for help.
Employees of companies violating the principle of the collector and applying bandit methods of debt recovery can be held criminally liable.